Written by Lee Stoerzinger, CFP®
Over the years many people have been introduced to our firm, mostly through referrals from existing relationships. However, we often receive calls asking if we are taking on new clients, if they can get permission to have someone contact us, what our procedure is, etc. We felt this would be a good opportunity to share more about our introduction process and offer some clarity.
We provide an array of value-added services. One of them is that we make ourselves available as a sounding board to the friends and family members of our clients. It is a by-product of our process and relationship.
You may encounter someone over the course of our relationship who might benefit from the services we offer. Someone you know may have uncertainties about the markets or their portfolios or perhaps they are going through a critical financial event. Maybe they are simply dissatisfied with their advisor. When a situation like this occurs, you should know that if this person is important to you, then they are important to us. We will make the time to talk with them.
If you have someone you’d like to introduce to us, the first step is to give us a call so we can learn more about them. We will then initiate a call and mail some information to them so they have a better understanding of who we are and what we do. We then follow-up with a phone call to answer questions and see if they are interested in setting up a meeting.
At a first meeting, we would spend time getting to know each other in order to determine if we can provide what they are looking for and, equally important, if they are a good fit for our philosophy and approach. We recognize it’s an important decision for everyone. There is no guarantee this person will be a fit for us as a client, but that is irrelevant. They are important to you. In addition, it is not your responsibility to determine their qualifications. If it turns out not to be a good fit, we will do everything we can to point them in a direction that is beneficial to them. Know that everyone you send to us will always be treated with the same level of professionalism you have experienced with us.